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E-CRM TOWARD CUSTOMER SATISFACTION: CURRENT STATUS AND FUTURE TRENDS

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KHALED NAWASER*; ASGHAR AFSHAR JAHANSHAHI**;
SEYED ABBAS MIRDAMADI***; SEYED MOHAMMAD SADEQ KHAKSAR****;
SHAHAB ZIEAESHAHABI*****
*Master of Business Administration, Marketing Management,
University of Pune, India.
*Ph.D Scholar in Business Administration, Department of Commerce & Research Center,
University of Pune, India.
***Ph.D Scholar in Banking and Finance, Department of Commerce & Research Center,
University of Pune, India.
****Master of Information Technology Management,
University of Sistan & Bluchestan, Iran.
*****Bachelor of Public Management, Islamic Azad University,
Sirjan Branch, Iran.

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