Ms. Shweta Mathur PhD scholar, Amity University, Uttar Pradesh Lecturer, Delhi Institute of Hotel Management, Lajpat Nagar IV, ND-110024 Dr. Kavita Khanna Associate Professor, Amity School of Hospitality, Amity University, Uttar Pradesh Dr. Sanjeev Kumar Saxena AGM, HRD, Jaypee Palace Hotel and Convention Center, Agra