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SKIREC PUBLICATIONS

Category: Volume 2 Issue 3 (Mar. 2011)

GAP ANALYSIS OF SERVICE QUALITY IN BANKS USING ‘SERVQUAL’MODEL – A STUDY WITH SPECIAL REFRENCE TO CATHOLIC SYRIAN BANK IN KERALA

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PROF. SAJI KURIAKOSE*; MR. BIJU M.K.**; MS. ALENA JOE*** *MES College of Engineering Thrikanapuram P.O. Kuttipuram Malappuram (Dist) Kerala *MES College of Engineering Thrikanapuram P.O. Kuttipuram Malappuram (Dist) Kerala *MES College of Engineering Thrikanapuram P.O. Kuttipuram Malappuram (Dist) Kerala

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