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GAP ANALYSIS OF SERVICE QUALITY IN BANKS USING ‘SERVQUAL’MODEL – A STUDY WITH SPECIAL REFRENCE TO CATHOLIC SYRIAN BANK IN KERALA

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PROF. SAJI KURIAKOSE*; MR. BIJU M.K.**; MS. ALENA JOE***
*MES College of Engineering Thrikanapuram
P.O. Kuttipuram Malappuram (Dist) Kerala
*MES College of Engineering Thrikanapuram
P.O. Kuttipuram Malappuram (Dist) Kerala
*MES College of Engineering Thrikanapuram
P.O. Kuttipuram Malappuram (Dist) Kerala

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